AISH & Alberta Works Vision Benefits — Direct Billing
Direct Billing Available at Charm Optical
A Friendly Heads-Up About Coverage Amounts
The coverage details on this page are based on publicly available information from the provider's own website. Your actual coverage may be different depending on your specific plan, your employer's selections, and when your benefit period resets.
We always recommend checking with your provider directly to confirm your exact coverage — and the easiest way is usually through their app or online portal, where you can see your remaining benefits instantly.
One more thing: we are not able to verify your insurance over the phone or by email. To check your coverage, you will need to visit us in store — we can look everything up for you right at the counter. It only takes a minute, and there is never any obligation.
Alberta Government Vision Programs
The Government of Alberta offers vision care benefits through two main programs: AISH and Income Support (Alberta Works). Both cover eye exams and prescription glasses at no cost to eligible recipients. At Charm Optical, we are registered to bill both programs directly — just bring your benefits card and we handle everything.
AISH — Assured Income for the Severely Handicapped
AISH has been supporting Albertans with permanent disabilities since 1979 — it was the first program of its kind in Canada. Created specifically for adults whose medical conditions permanently prevent them from earning a living, the program provides both a monthly living allowance and health benefits including vision care.
AISH is administered by Alberta Community and Social Services, and benefits extend to the recipient, their spouse or partner, and dependent children. Approximately 79,000 Albertans currently receive AISH.
AISH Vision Coverage
| Service | Coverage | Frequency |
|---|---|---|
| Eye Exam (Adults) | Fully covered | Once every 2 years |
| Prescription Glasses (Adults) | Fully covered (government fee schedule) | One pair every 2 years |
| Dependents (Under 18) | Eye exam + glasses | Annually |
| Contact Lenses | Covered when medically required | Prior approval needed |
| Eyeglass Repairs | Covered under specific circumstances | As needed |
Children under 19 and seniors 65+ also have provincial coverage for eye exams, so AISH does not duplicate that — but it does cover glasses.
What to Bring (AISH)
Bring your AISH benefits card when you visit. We verify your coverage before we begin. If you need contact lenses for medical reasons, we can help submit the prior approval request.
AISH questions? Call Alberta Supports at 1-877-644-9992 (Monday–Friday, 7:30am–8pm).
Alberta Works — Income Support
Alberta Works Income Support helps individuals and families cover basic living expenses while they work toward greater independence. The program has two streams: Expected to Work (for those actively seeking employment) and Barriers to Full Employment (for those with conditions limiting full-time work). Both streams include health benefits — including vision care — at no cost.
Approximately 98,000 Albertans currently receive Income Support. When approved, you automatically receive a health benefits card.
Alberta Works Vision Coverage
| Service | Coverage | Frequency |
|---|---|---|
| Eye Exam (Adults) | Fully covered | Once every 2 years |
| Prescription Glasses (Adults) | Fully covered (government fee schedule) | One pair every 2 years |
| Dependents (Under 18) | Glasses covered | Annually |
| 19-Year-Old Dependents | One routine eye exam | Per year |
| Anti-Reflective Coating | Included at no extra charge | With glasses |
| Progressive Lenses | Available if multifocals needed | With glasses |
If your situation falls outside the standard coverage, your provider can submit a Request for Optical Services form through the Health Benefits Exception Committee for review.
Still Covered After Leaving Income Support?
If you have recently started working and left Income Support, you may still qualify for the Alberta Adult Health Benefit (AAHB) — a transitional program that keeps your vision coverage active so you do not lose benefits the moment you find work. Ask us about it when you visit.
Alberta Works questions? Call Alberta Supports at 1-877-644-9992 (Monday–Friday, 7:30am–8pm).
How We Bill Both Programs
Charm Optical is registered to bill both AISH and Alberta Works directly. The process is the same for both:
- Bring your benefits card (AISH or Alberta Works)
- We check your eligibility and confirm what is covered
- We submit the claim on your behalf — no upfront payment, no paperwork
- You walk out with your glasses at no cost (within covered services)
If you want to upgrade beyond the covered amount (premium frames, for example), we will always let you know the difference before you commit — no surprises.
Coverage at a Glance
Here’s what your plan typically covers when you visit Charm Optical. Coverage amounts vary by plan — check with your insurance provider for exact details.
Eye Exams
Comprehensive eye exams with a licensed optometrist, usually covered once every 12–24 months.
Prescription Glasses
Frames and lenses with your prescription. Most plans cover a set amount every 24 months.
Contact Lenses
Daily or monthly contacts. Usually covered as an alternative to glasses.
Prescription Sunglasses
Sunglasses with your prescription are covered. Non-prescription sunglasses are not eligible.
How Direct Billing Works
Bring Your Card
Just bring your insurance card when you come in. No need to call your provider or fill out any forms beforehand.
We Verify Your Coverage
We’ll look up your plan right away and let you know exactly what’s covered — no surprises.
Walk Out — We Handle the Claim
We submit the claim for you before you leave. You just pay your co-pay if there is one. Done.
Frequently Asked Questions
Does Charm Optical direct bill this provider?
Yes! We direct bill right from our clinic in south Edmonton. Just bring your insurance card and we’ll submit the claim for you in real time — no paperwork to take home.
What does this plan typically cover for eye care?
Most plans cover eye exams, prescription glasses, contact lenses, and prescription sunglasses. Coverage amounts and frequency vary by plan — we recommend checking with your provider or downloading their app to see your exact benefits.
Do I need to bring anything else besides my card?
Nope — your insurance card is all we need. We’ll look up everything from there. If you have a specific benefits booklet or app showing your coverage details, that can help too, but it’s not required.
Ready to Use Your AISH & Alberta Works Vision Benefits — Direct Billing Benefits?
Book your eye exam online in 30 seconds. Just bring your insurance card and we’ll handle everything from there.
Or call us at (780) 490-0090