ClaimSecure Eye Care — Direct Billing
Direct Billing Available at Charm Optical
A Friendly Heads-Up About Coverage Amounts
The coverage details on this page are based on publicly available information from the provider's own website. Your actual coverage may be different depending on your specific plan, your employer's selections, and when your benefit period resets.
We always recommend checking with your provider directly to confirm your exact coverage — and the easiest way is usually through their app or online portal, where you can see your remaining benefits instantly.
One more thing: we are not able to verify your insurance over the phone or by email. To check your coverage, you will need to visit us in store — we can look everything up for you right at the counter. It only takes a minute, and there is never any obligation.
About ClaimSecure
ClaimSecure has been administering drug, health, and dental benefit plans for over 40 years in Canada. Originally an independent Third Party Administrator, ClaimSecure was acquired by Canada Life in 2021 but continues to operate as a distinct entity with its own brand and claims system.
ClaimSecure serves 1.25 million plan members and dependents and processes over $1.2 billion in annual claims. They are known for their eProfile platform — one of the first digital claims systems in the Canadian benefits industry — and for having some of the longest customer service hours in the sector.
Vision Coverage
ClaimSecure administers vision care as part of extended health plans. Coverage details and amounts are set by your employer's plan design. Use the ClaimSecure eProfile app to check your remaining vision benefits and submit claims digitally.
How We Bill ClaimSecure
We direct bill ClaimSecure at Charm Optical. Bring your ClaimSecure member card, we verify your plan and submit the claim electronically. Even though ClaimSecure is now part of the Canada Life family, the billing process remains the same — your card and plan number have not changed.
Coverage at a Glance
Here’s what your plan typically covers when you visit Charm Optical. Coverage amounts vary by plan — check with your insurance provider for exact details.
Eye Exams
Comprehensive eye exams with a licensed optometrist, usually covered once every 12–24 months.
Prescription Glasses
Frames and lenses with your prescription. Most plans cover a set amount every 24 months.
Contact Lenses
Daily or monthly contacts. Usually covered as an alternative to glasses.
Prescription Sunglasses
Sunglasses with your prescription are covered. Non-prescription sunglasses are not eligible.
How Direct Billing Works
Bring Your Card
Just bring your insurance card when you come in. No need to call your provider or fill out any forms beforehand.
We Verify Your Coverage
We’ll look up your plan right away and let you know exactly what’s covered — no surprises.
Walk Out — We Handle the Claim
We submit the claim for you before you leave. You just pay your co-pay if there is one. Done.
Frequently Asked Questions
Does Charm Optical direct bill this provider?
Yes! We direct bill right from our clinic in south Edmonton. Just bring your insurance card and we’ll submit the claim for you in real time — no paperwork to take home.
What does this plan typically cover for eye care?
Most plans cover eye exams, prescription glasses, contact lenses, and prescription sunglasses. Coverage amounts and frequency vary by plan — we recommend checking with your provider or downloading their app to see your exact benefits.
Do I need to bring anything else besides my card?
Nope — your insurance card is all we need. We’ll look up everything from there. If you have a specific benefits booklet or app showing your coverage details, that can help too, but it’s not required.
Ready to Use Your ClaimSecure Eye Care — Direct Billing Benefits?
Book your eye exam online in 30 seconds. Just bring your insurance card and we’ll handle everything from there.
Or call us at (780) 490-0090