Due to health factors, we cannot accept open boxes. All Contact lenses and eye care products are accepted for return if the package is completely sealed and not opened at all.
All items returned to Charm Optical are done so at the buyer's expense. The items must be properly packaged to prevent damage and fully insured. Please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and are happy with the condition. The refund will be the amount paid less the shipping/handling fees
That's an easy one, just contact us over email or phone call, and we will take care of it for you.
Products must be returned within 30days ( this applies for both contact lenses and glasses)
